See when something needs attention
Monitoring gives visibility of the agreed systems. Issues are handled according to the responsibilities we define together.
SERVICES / Managed services
Run your IT.
Without constantly chasing it.
We take on agreed tasks in everyday IT operations – from monitoring and patching to server support. As your external IT department or alongside your own team.
WHAT WE TAKE CARE OF
We take care of day-to-day IT operations.
Keep systems up to date
Updates and maintenance windows are planned around your operations.
Clear responsibilities
We agree who looks after servers, backup, support and the next steps.
Keep your IT moving forward
Regular discussions connect everyday operations with future changes.
AGREE A CLEAR SCOPE
Predictable operations start
with clear responsibilities.
Which systems do we support? Who receives alerts? Which maintenance windows apply? We agree this before taking on the work, with your internal IT team where there is one.
COMMON QUESTIONS
Good to know.
Does B.I.T. replace our internal IT?
Not necessarily. We can take on agreed responsibilities or provide targeted support for your existing team.
Which systems are covered?
We agree the scope together. It may include servers, backup, monitoring, patching and support.
Are fixed response times included?
Service hours, response arrangements and scope belong in the individual agreement. This page is not a blanket SLA promise.
THE PEOPLE BEHIND THE SERVICE
A team that knows your environment.
Shared expertise. Personal collaboration.
Sascha Burkhardt
Infrastructure & projects
Daniel Schneider
IT security & infrastructure
Pascal Krieg
Microsoft 365, Exchange & support
Peter Gerlinger
On-site support & telephony
TECHNOLOGIES IN THIS AREA
CONNECTED TOPICS
Think ahead.
Not in isolation.
LET’S TALK.
What should your IT
do next?
A project, a specific question or IT that better fits your business.